App / Website / Student Portal/Video Development Terms And Conditions
These terms and conditions are applicable to all App Development projects, Website projects, Student Portal projects that are undertaken by Beauty Design Hub Limited (“The Supplier“). If the App/Website or Student Portal is to be hosted and supported by The Supplier, also view the separate Terms of Service Contract.
1) Acceptance
2) Charges
Charges for services (app or student portal subscriptions) to be provided by The Supplier are defined on the invoice sent to the Client prior to any work commencing depending on chosen package which are always available to view via our website. By paying the initial design set up fee you are agreeing to the 12 month App or Student Portal contract. After this 12 month period you enter a monthly rolling contract.
All App Development projects, web projects and student portal projects will require the initial set up fee to be paid in full prior to work commencing. The monthly subscription fee for the app or student portal will commence either on the date of submission to the App Store and Google Play Console or the date the Student Portal is set live. Charges for App development does cover the release of source Photoshop files; but excludes source-code to web-based Content Management System.
3) Client Review
The Supplier will provide the Client with an opportunity to review the appearance and content of the App during the design process and once they are completed. At the completion of the project, such materials will be deemed to be accepted and approved.
4) Project Schedule And Content Control
In the majority of projects, The Supplier will supply the Client’s App/Website or Student Portal by the date agreed. Unless a delay is specifically requested by the Client and agreed by The Supplier. An alternate time-scale can be agreed during the initial project discussion. This is heavily dependent on the Client supplying the correct material on time to enable The Supplier to complete the project on time.
In return, the Client agrees to delegate a single individual as ‘first-point-of-call’ to aid The Supplier with completing the project in a satisfactory and expedient manner.
5) Payment
An invoice will be issued at the start of the project to cover the initial setup charge. Set up charge is non-refundable. A subscription is a 12-month contract made payable via monthly installments to the agreed account. After this 12 month period, you enter a monthly rolling contract.
6) Cooling Of Period
7) Default
If the Client in default has any information or files on The Supplier’ host space, The Supplier can, at its discretion, remove all such material from its host space. Any Confidential Forms that have been submitted via the App will need to be downloaded by the App Owner. The Supplier is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account.
Transactions returned for insufficient funds, or electronic payments returned unpaid will incur a return charge of £25 each and the Customer’s account will immediately be considered to be in default until full payment is received by The Supplier in cleared funds. The Supplier reserves the right to implement these charges at its own discretion, The Supplier would prefer not to charge their clients and will judge each case independently based on their clients circumstances however reserve the right to implement these charges if necessary.
8) Complaints Procedure
Our complaints Policy
We are committed to providing a high-quality service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us via email to info@beautydesignhub.com with the details of your complaint. We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
What will happen next?
a) Beauty Design Hub Limited will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
b) Upon acknowledgement of the complaint there must be no public criticism, slander or derogatory remarks regarding Beauty Design Hub Limited on any social media platforms including public, private and business accounts otherwise Beauty Design Hub Limited reserves the right to bring a claim against you for any additional payment required as a result of defamation. The complaint must be dealt with in a professional and private manner between both parties as to ensure an adequate solution is reached.
c) Beauty Design Hub Limited will then investigate your complaint. This will normally involve reviewing all correspondence, investigating the claims made and assessing all work that has been carried out in relation to the contractual agreement between the two parties.
d) Beauty Design Hub Limited will then invite you to a conference call to discuss and hopefully resolve your complaint within 14 days of sending you the acknowledgement email.
e) Within three days of the conference call, Beauty Design Hub Limited will email you to confirm what took place and list any solutions that have being agreed with you.
f) If you do not want a conference call or it is not possible, Beauty Design Hub Limited will send you a detailed written reply to your complaint via email, including Beauty Design Hub Limiteds suggestions for resolving the matter, within 21 days of sending you the acknowledgement email.
g) Hopefully we will have come to a solution to the complaint and resolved the matter. We will need acceptance of this in writing via email. However if you are still not satisfied then you can request a review of the complaint.
h) We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
i) If you are still not satisfied, you can then contact the Legal Ombudsman,
PO Box 6806, Wolverhampton WV1 9WJ, about your complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it). For further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk.
9) Termination
Termination of the project by the Client must be requested in writing or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honoured until and unless confirmed in writing or email.
Any design setup fee prior to project commencement will be forfeited if the project is cancelled by the client, even if no deliverable work has been completed.
10) Legal Restrictions
This agreement is also bound by The Supplier Terms of service contract.